MBA Premier Member Profile: TD Service Co.
By Julie DychkewichTD Service Co., Santa Ana, Calif., is a division of TD Service Financial Corp., providing services to the mortgage industry, specifically in default, lien release, assignments, document retrieval, posting and publishing and custom software.
Dale Dykema started TD Service Co. in 1964, and still serves as the company's CEO and chairman of the board. He started the company with the idea of providing effective foreclosure services to the mortgage industry; today, the company is one of the nation's largest and most successful trustee firms.
MBA NEWSLINK: What trends are your company positioning for in the next few years?
DALE DYKEMA: The most significant trend that is influencing our direction and decision making for the foreseeable future are the substantial number of regulations that are being and will continue to be imposed on those who make and service real estate loans.
We are positioning our company to be able to react to and address any and all regulatory changes. We foresee new opportunities in various sectors of the mortgage industry as a result of legislative changes, and see our customer base diversifying and expanding. We plan to leverage our investment in technology to enable us to provide a wider range of services for our customers quickly and efficiently. While our core offerings will adapt to changing regulatory requirements, we will offer new services and products that will provide greater data security and system automation.
NEWSLINK: Where do you see your company in five years?
DYKEMA: As regulatory changes evolve in the mortgage lending landscape, our intent is to take advantage of new opportunities that come from it. We have recently hired Robert Phelps as our Chief Information Officer to help us to significantly grow the IT-related services we offer today. Bob has extensive technology and business experience and has held high level IT positions with mortgage banking firms, as well as firms that provide IT services to the mortgage banking industry.
Five years from now, we expect to see the majority of our revenues resulting from these new and expanded services. We have already begun investigating several new areas of business that make sense for our company and the industry as a whole. As we build on our current technology strengths as a company we will continue to focus on safeguarding the industry through enhanced and state of the art automation.
NEWSLINK: What is the single most important issue facing your company right now?
DYKEMA: TD Service Company is entering its 50th year in business. During those five decades we have been innovating and changing the way we do business to stay ahead of the changes that have been occurring. The issue we face today is that of security and compliance. Our goal has been to be proactive in that sense, and to install an infrastructure that is focused on data and system security and redundancy. We recently engaged in a SOC 2 examination, which is the newest variation of the older SAS-70. In addition to showing the industry that we take security and compliance seriously, we partner with IBM to provide business recovery solutions. The challenge(s) that we will continue to face in our industry is to staying ahead of the regulations and to insuring our customers’ security, as well as providing first class services and evolving technology solutions.
NEWSLINK: Why did your company join the Mortgage Bankers Association?
DYKEMA: We first joined the MBA shortly after the birth of our company which was established in 1964. I had become familiar with the organization while working for a former employer. Many of our customers were members of MBA and our involvement gave additional opportunities to interact with them. MBA has also been an ideal source of information about what is happening in the real estate finance field. In recent years, MBA has stood out as the voice of the industry on Capitol Hill and has done an excellent job of working with regulators and legislators to represent its member’s needs.
NEWSLINK: What advantages does your company’s MBA membership give you?
DYKEMA: We have been a Premier Member ever since that category of membership was established. Being a Premier Member provides many special benefits in the areas of education, services of various types and special recognition at events and conferences.
Even without those special benefits, we have opportunities to attend conferences which are very valuable as a resource and as an opportunity to interact with our customers as well as expose our services to those companies who are potential customers. The conferences consistently provide valuable educational sessions with panels and speakers who are experts in the industry.
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(MBA Premier Member Profiles are a service provided by the Mortgage Bankers Association and MBA NewsLink as a service to MBA Premier members. Publication does not constitute an endorsement of a particular company, product or service. For more information about the MBA Premier Member program, contact Julie Dychkewich at jdychkewich@mortgagebankers.org or 202/557-2845.)
