Results Are In - TD Conducts Yearly Disaster Exercise

RESULTS ARE IN - TD CONDUCTS YEARLY DISASTER EXERCISE

Each year, TD Service Company conducts a business recovery test by staging a mock disaster. During the test we simulate what would occur if we were to lose all use of our corporate facilities due to a localized or regional natural event like an earthquake, fire or other catastrophe. Our goal is to test our various contingency planning steps and to establish a baseline recovery time that we can confidently report to our customers. We are pleased to have completed this year’s test and report the results below:

Disaster Recovery exercise completion date:                         5/7/2013 – 5/9/2013

IBM Hot Site facilities used:                                                       Boulder, CO
                                                                                                        Costa Mesa, CA

TD Department conducting test:                                              Information Technology

Next test date:                                                                             July, 2014

Results

Time to load/restore all backup media:                                  11.00 hours

Time to reconfigure hot-site system:                                       10.00 hours
Total time from media arrival to fully-operational:               21.00 hours

 

Goals Met:

• Commitment to our customers to be fully recovered in under 24 hours from media arrival at hot-site.
• Backup procedures are correct and fully viable

• Backup hardware meets our requirements and performs as expected 100%

• No failure of restore media

• Fully documented procedures

• Hot-site access for employees tested and confirmed

• Network security and telecommunications tested and verified

• Network and production servers restored and tested 100%

• Customer remote access tested and verified

We are aware that many of our customers require information as to our business recovery test results and we provide this document to accommodate those requests. Any questions regarding TD’s yearly business recovery test can be directed to Marc Lee, VP Technology Solutions  at (714) 480-5490.

TD Service Company Completes SSAE 16 SOC 2 Audit

Orange, CA, June 4, 2013:  TD Service Company, one of the largest independent trustee firms in the nation, today announced that it just completed a Service Organization Controls 2 (SOC 2) TYPE II examination under SSAE-16 Standards, performed by Utah based auditing firm, Larson and Company. SSAE-16 (Standards for Attestation Engagements) effectively replaced the well-known SAS 70 audit in June 2011. The SOC 2 TYPE II examination provides the highest level of assurance for audits and reports on a company’s design of controls and operating effectiveness.

The purpose of a SOC 2 report is to evaluate an organization’s information systems with regard to security, availability, processing integrity, confidentiality, and privacy. While the well-known SAS-70 focused mostly on financial reporting, the more stringent SOC 2 TYPE II examination centers on information technology. The SOC 2 examination attests that TD Service Company’s controls have been formally examined and thoroughly tested by an independent and certificated firm.

The audit is part of TD Service Company’s extensive investment in technology and security to meet the industry’s ever-tightening requirements. 2012 marked the company’s move to a new corporate facility featuring a purpose-built data center that incorporates the latest security advances and access controls. TD Service Company also partners with IBM Business Resiliency Services to provide “hot-site” facilities and business recovery resources, and tests its plan yearly through full mock-disaster exercises. Regular audits that encompass everything from security policies and procedures to intrusion detection demonstrate an unprecedented level of protection for customer data.

"As the pressure builds to comply with tighter federal and state data privacy and security requirements, we felt the time had come to undergo what is recognized as the most stringent examination in the industry,” said Dale Dykema, CEO of TD Service Company. “Since we began doing business in 1964, our focus has always been to provide exactly what customers need, and today that need is for a vendor that is qualified and able to protect their data. The SOC 2 demonstrates to the industry that we fulfill that need.”